Shipping policy
Shipping
We ship worldwide from warehouses in Germany and Texas. Shipping is calculated at checkout once you enter your address, and nothing is added afterwards.
When your order leaves us
Orders are picked and dispatched within 5 working days, and usually within two.
We don't dispatch at weekends or on public holidays at the warehouse handling your order. During sales and around the festival, dispatch can take a day or two longer — we'll say so on the product page if it does.
You'll get a tracking link by email as soon as your parcel is scanned by the carrier. If it hasn't arrived within an hour or two of your dispatch email, check your spam folder before writing to us.
Rates and delivery times
From our German warehouse
- Austria, Belgium, Denmark, France, Germany, Netherlands, Sweden — €9.90, free over €200 — arrives within 5 working days, usually 2–3
- Bulgaria, Croatia, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain — €15.00, free over €200 — arrives within 5 working days
- Cyprus, Malta — €40.00 — arrives within 5 working days
- Norway — kr 149, free over kr 2,200 — arrives within 5 working days
- United Kingdom, Switzerland, Monaco — €20.00 — arrives within 10 working days
- Canada — €30.00 — arrives within 10 working days
- Asia, Middle East, Australia, New Zealand, North Africa — €40.00 — arrives within 10 working days
- Everywhere else we ship — €50.00 — arrives within 10 working days
From our US warehouse
- United States — $9.90, free over $200 — arrives within 5 working days
We don't currently ship to US territories outside the fifty states, or to APO/FPO addresses. If your address won't accept, email us and we'll see what's possible.
Duties, import VAT and clearance fees
Nothing to pay on arrival if you're in the EU, in Norway, in Monaco, or ordering within the United States. The price at checkout is the price you pay. For Norway we cover the duties and import VAT ourselves.
Payable on arrival if you're in the United Kingdom, Switzerland, Canada, or anywhere else outside the EU. Your order crosses a customs border, so your customs authority may charge duty and import VAT, and the carrier may add a fee for handling the paperwork. All three are payable by you, usually before the parcel is released.
We have no visibility of the amount and no control over it. Rates depend on your country, the value of the order and the product category. If you're ordering something substantial, it's worth checking your national customs rates first so nothing arrives as a surprise.
If a parcel is refused or abandoned at customs, we can only refund it once it returns to us, and the outbound shipping and any charges already incurred aren't recoverable.
Orders that arrive in two parcels
We hold stock in Germany and in Texas. Most orders ship complete from whichever is closer to you, but occasionally an order contains items held in different places — you'll receive two parcels, with separate tracking, sometimes a few days apart.
You're only charged shipping once. If you're returning something from a split order, each parcel goes back separately and the label we send you will say which is which.
Festival tickets and event bookings
Nothing is posted. Your confirmation arrives by email and everything is handled on site when you arrive. There's no shipping cost and no delivery time — check the booking page for what to bring and when to turn up.
If something goes wrong
Your address was wrong. Email team@movement-made.com straight away. If the order hasn't been picked yet we can usually change it. Once it's with the carrier we can't, and a parcel returned to us because of an incorrect address will be reshipped at your cost.
Tracking hasn't moved. Give it three working days — scans can lag, particularly across borders. After that, write to us with your order number and we'll open a case with the carrier.
It says delivered but it isn't there. Check with neighbours and around the property first, and look for a card. If it's still missing after 24 hours, tell us and we'll investigate with the carrier. We'll replace or refund a parcel that's genuinely lost.
It arrived damaged. Photograph the packaging before you unpack any further, then email us. We'll replace or refund and cover the return. See our returns policy.
Questions
Email team@movement-made.com. If you're somewhere we don't currently list, ask — we can often arrange something.
Movement Made AS
Tyinvegen 87B, 2900 Fagernes, Norway
Norwegian organisation number: 930 709 700
VAT identification number (Germany / EU OSS): DE360785571
Email: team@movement-made.com
Last updated 5 August 2026